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Terms & Conditions

Posted on 21/08/2024

The use of this Website https://www.hoteleterlou.com (hereinafter the “Website”) implies full and unconditional acceptance of the Terms and Conditions set out below. These Terms and Conditions may be modified at any time. Users of the Website are advised to consult them regularly.

The Website is normally accessible to users at all times. However, the Website may decide to interrupt access to carry out technical maintenance and will endeavor to inform users of the date and time of such maintenance.

The Website is updated regularly by https://www.hoteleterlou.com. Similarly, these Terms and Conditions may be modified without notice at any time. They are binding on the user who is therefore advised to consult them regularly.

1 — Owner

  • This Website, available at the following address https://www.hoteleterlou.com is the property of ETERLOU-GRANGE (hereinafter ETERLOU-GRANGE).
    • Legal name: ETERLOU-GRANGE
    • Trade name: Hôtel L’Eterlou
    • Address of the registered office: 483 Rue Albert Gacon Méribel 73550 Les Allues, France
    • SIRET number: 798 374 096 00013
    • VAT number: FR19 383 071 982
    • Business activity (NAF/APE code): Hôtels et hébergement similaire (5510Z)
    • Legal form: Limited liability company S.A.R.L.
    • RCS registration: Chambéry
    • Share capital: 18 500,00 euros
    • Legal representative: Dallery Alexandra in his capacity as Manager
    • Publication Manager: Dallery Alexandra in his capacity as Manager
    • Data Protection Officer (DPO): Dallery Alexandrara in his capacity as Manager

    Contact us:

2 — Design

This Website, accessible at https://www.hoteleterlou.com, has been designed and developed by Diadao Productive, a limited liability company (SARL) with share capital of €100,000.00 legally registered with the Montpellier RCS register under the number 443 748 397 00041 and with the VAT number FR34443748397. The registered office is located Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès — France.

Diadao is an agency specialized in providing online and marketing services to hotels, restaurants, spas, and tourism operators. The Website Artistic Director is Mr. Serge Bija, an external provider from the Diadao digital communication agency.

How to contact Diadao Productive:

    3 — Website Host

    This Website accessible at https://www.hoteleterlou.com, is hosted by Gandi, a Shareholder Simplified Joint Stock company, with a share capital of €630,000.00 legally registered with the Paris RCS register under the number 423 093 459 00042. The registered office is located at 63-65 boulevard Masséna, 75013 Paris – France.

    How to contact Gandi:

    Address: 63-65 boulevard Masséna, 75013 Paris – France
    Contact form: https://help.gandi.net/en/contact
    Website: https://help.gandi.net/en

    4 — Website Content & Copyright

    This Website and all its contents may contain confidential information or information protected by legislation on intellectual property or other applicable laws.

    Unless indicated otherwise, all Website content, general structure, texts, sounds and images whether animated or not, are the exclusive property of ETERLOU-GRANGE. It is forbidden for users to copy, modify, create a derivative work, assemble, decompile, sublicense or transfer any element on the Website or any content item whatsoever, except for personal usage.

    Any total or partial representation of the Website and its contents, by any means, without prior specific authorization from ETERLOU-GRANGE is strictly prohibited and will constitute an act of counterfeiting punishable under the Intellectual Property Code.

    Credits

    • Texts: © ETERLOU-GRANGE
    • Photos: © Tristian SHU, J. M. GOUEDARD, Office du Tourisme de Méribel

      5 — License to use the Website Content

      By accessing the Website or using the services, the user acknowledges that he/she accept a license granted by ETERLOU-GRANGE, to use the Website content subject to the following imperative restrictions:

      The license is granted on a non-exclusive, non-assignable basis. The user’s right of use is personal and private: this means that any reproduction of Website content on any medium whatsoever for collective or personal use, even within the user’s company, is prohibited. The same prohibition applies to any communication of Website content electronically, even when such communication is over a corporate internet or extranet.

      The right of use includes only the permission to consult the website and its contents. This use only includes permission to reproduce by storage for representation on a single screen and such reproduction by storage is only allowed for use on a single computer screen or for paper printouts. Any other use is subject to prior specific authorization from ETERLOU-GRANGE. The breach of any of these provisions shall subject the perpetrator and any other person responsible for such breach, to the criminal and civil sanctions applicable under French and European law.

      6 – Contractual Limitations regarding Technical Data

      The Website has been developed using the WordPress CMS (PHP, HTML, JavaScript, CSS).

      The Website may not be held liable for any material damage resulting from the use of the Website. Moreover, the user of the site agrees to access the website using recent equipment, free of any viruses and with latest generation updated browser.

      The Website is hosted by a provider, AGS Cloud (Access Global Security), on the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: 2016/679).

      The objective is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for maintenance purposes, to improve its infrastructures, in case of infrastructure failures or if the services generate unusual traffic volumes.

      https://www.hoteleterlou.com and the hosting provider will not be held liable in any case of malfunctioning of the Internet network, telephone lines or computer equipment or any network congestion preventing access to the server.

      7 – European Data Protection Act

      ETERLOU-GRANGE, with share capital of 1,000,000.00 euros, legally registered with the Chambéry RCS under the number 383 071 982 00011, is liable for the use made of the information collected on the Website. The person to be contacted for any questions about data collection is Alicia Levasseur in his capacity as Manager.

      The data collected and stored is hosted by the company Winhôtel by Sequoiasoft SAS, Société par Actions Simplifiée (SAS), with share capital of 2,660,780.00 euros legally registered with the Antibes RSC under the number 522 921 634 00054, whose registered office is located 950 route des Colles, Immeuble Les Templiers, Bât. Montaigu Niveau 2 06410 Biot -France.

      Winhôtel by Sequoiasoft SAS is a company which provides PMS (Property Management System) hotel software for managing reservations, overnight stays, restaurant, check-in and check-out as well as tracking objectives and turnover.

      How to contact them:

      The user is informed that, according to the General Data Protection Regulation (GDPR: 2016/679), the data given in forms posted on the Website are required to enable the company to address the request and are intended for the services in charge of replying to requests and monitoring such requests. The data collected on this Website through the form will be kept for a period of 5 years for the clients of ETERLOU-GRANGE. After these periods, the personal data will be deleted or anonymised.

      In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user has a right to access, correct, update and erase data concerning him/her and these rights can be exercised by contacting Alicia Levasseur by email at event@hoteleterlou.com, or by post at 483 Route Albert Gacon 73550 Méribel, France, specifying in the subject of the email or the letter “Droits relatifs à la protection de votre vie privée” and attaching a copy of an identity document. The Website also provides you with a form to exercise your rights. Just click on the following button:

       

      GDPR Form

      You also have the right to give instructions on the fate of your data after your death.
      In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user may also object, for legitimate reasons, to his/her data being processed , and without having to give a reason and at no cost, to his/her data being used for commercial prospecting purposes.

      Website users are required to adhere to the terms of the General Data Protection Regulation (GDPR: 2016/679), any breach of which may be punished as a criminal offence. In particular the user must abstain, in the case of particular data to which he or she has access, from any collection, inappropriate use and, generally speaking, any actions likely to interfere with other people’s privacy or reputation.

      8 – Data Security

      The Website uses Secure Socket Layer (SSL) protocol which is the most widely used protocol worldwide. It is used to secure and encrypt the information conveyed between ETERLOU-GRANGE and the users of the website. The key to the success of SSL encryption is its incredible simplicity for users. Browsers are warned of the presence of the SSL security protocol when a padlock is displayed and the presence of the https protocol in the url. You can therefore securely send information to ETERLOU-GRANGE.

      To protect the security and confidentiality of personal data, the Website uses networks protected by standard systems such as a firewall, pseudonymisation, encryption and passwords.

      When processing personal data, the Website takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

      The information required to respond to user requests, such as surnames, first names, addresses, user emails, are indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled, ETERLOU-GRANGE will not be able to process user requests.

      The subcontractor in data storage solution:
      Winhotel is NF certified Cash management software by Afnor Certification. With NF certification Cash management software. The certification guarantees maximum security for the tax administration and allows full compliance with the finance law.

      For online booking services, user data is stored on a centralised server hosted by the provider D-EDGE .

      9 – Booking and Payment System

      When booking on the Website, the user is at times redirected to a subcontractor who offers a solution to manage bookings and payments.

      The personal data collected are shared with the company D-EDGE, Simplified Joint Stock Company (SAS), with a share capital of €12,700,298.40, legally registered with the Paris RCS under the number 431 513 852 00076, whose registered office is located at 14-16 Boulevard Poissonnière 75009 Paris — France.

      The data collected with the company D-EDGE are used for booking and customer management purposes, for billing and payment purposes and for conducting sales and satisfaction surveys.

      How to contact D-EDGE:

        10 — Cookies

        When accessing the Website, a cookie may be automatically placed and stored temporarily in the user’s browser software or on the user’s hard drive.

        A cookie is a block of data that does not enable users to be identified but that is used to collect information on the user’s browsing so as to facilitate use of the Site (such as the pages viewed, the date and the access time, etc.). The information collected on this site will be kept for a period of 13 months. The browser software settings can inform the user about the presence of cookies and how they can refuse.

        The user has a right to access, withdraw and modify personal data communicated by means of the cookies under the conditions indicated above. Users have the right to oppose the recording of cookies by setting the appropriate parameters in their browser. However, this operation will delete all cookies used by the browser, including those used by other websites, and this may lead to the alteration or loss of certain settings or information. For more information, read our Cookie Policy.

        11 — Trademarks

        Any of the ETERLOU-GRANGE trademarks which may be displayed on the Website are the exclusive property of ETERLOU-GRANGE. Any total or partial reproduction of these trademarks without prior specific authorisation from ETERLOU-GRANGE is therefore prohibited.

        12 — Hyperlinks & Backlinks

        The hyperlinks set up as part of this Site leading to other resources on the Internet, cannot incur the liability of ETERLOU-GRANGE. Users of the Site may not set up hyperlinks to this Site, without the explicit and prior authorisation of ETERLOU-GRANGE.

        Following the explicit and prior authorization of ETERLOU-GRANGE, the hyperlink https://www.hoteleterlou.com must be accompanied by a brief and precise descriptive text which informs the user of the advantages and precise nature of the activity of ETERLOU-GRANGE. The link must be visible and may appear in the «Partners» tab of your website. To obtain the explicit and prior authorisation of ETERLOU-GRANGE, you can contact us by email at reservation@hoteleterlou.com, or by post at 483 Route Albert Gacon 73550 Méribel, France, specifying in the subject of the email or the letter “Hyperlinks” and attaching your URL website address and the location of the link.

        13 — Authorisation to reproduce content

        For any information and request to reproduce content published on the Site (texts, graphics, illustrations, images, animated or not and sounds) regardless of the medium, the user is invited to submit their requests by email to reservation@hoteleterlou.com specifying in the subject of the email or the letter “Authorisation to reproduce content» and indicating the part you wish to reproduce as well as the context of this request.

        14 — Privacy Policy

        ETERLOU-GRANGE respects your privacy and undertakes to protect it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make about how your details are collected online and how they are used. The website and our business activities are governed by French law. In the event of a dispute arising out of your use of our website, only the French Courts are competent. For more information, see our Privacy Policy.

        15 – Changes to the Website and the Terms & Conditions

        ETERLOU-GRANGE endeavours to ensure to the best of its ability that the information published on the Site is accurate and up to date. The information contained on the Site is not contractual in nature and ETERLOU-GRANGE reserves the right to change the content of the Site and these terms and conditions of use at any time without notice. These changes are binding on you and we recommend that you regularly consult the Site to read the general conditions of use in force. However, ETERLOU-GRANGE cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact ETERLOU-GRANGE directly.

        16 — The extrajudicial settlement of consumer disputes

        In accordance with the provisions of the laws and regulations in force, any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute which opposes him/her to a professional, i.e. in this case ETERLOU-GRANGE. To this end, ETERLOU-GRANGE guarantees the consumer effective recourse to a consumer mediation system.

        In order to facilitate access to mediation and in accordance with legal obligations, ETERLOU-GRANGE designates the following mediator as a referent for the resolution of consumer disputes:

        Tourism and Travel Ombudsman (MTV)

        Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/

        Consumers may contact the Tourism and Travel Ombudsman in the event of a dispute that has not been resolved directly with ETERLOU-GRANGE, by following the instructions and procedures indicated on the above-mentioned website. The request for mediation must be made within a reasonable time of the written complaint addressed to ETERLOU-GRANGE.

        It should be noted that mediation is a voluntary and non-binding process for both parties. It is not a substitute for traditional legal recourse should mediation fail.

        17 — More information about cookies

        The operating company invites you to consult the CNIL website at the following address: CNIL website, Master your navigator.

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